Talk to a person.

Describe what happened, your device model and iOS version. Please avoid attaching confidential documents unless necessary.

support@pikpdf.com

Manage PikPDF Premium.

Apple manages billing, renewals, cancellations and refunds. You can open your Apple Account subscription settings directly.

Manage Subscription
How do I restore PikPDF Premium?

Open the PikPDF Premium screen and tap “Restore Purchases.” Make sure the device is signed in with the Apple Account that made the purchase. PikPDF checks your active App Store entitlement and does not require a PikPDF account.

How do I cancel my subscription?

Open Apple Account subscription settings, select PikPDF and choose Cancel Subscription. Deleting the app does not cancel billing. Premium access normally continues until the end of the current paid period.

How does the 3-day free trial work?

Eligible new subscribers can receive a three-day trial with the annual plan. Apple determines eligibility. Unless cancelled before the trial ends, the annual subscription begins and Apple charges the price shown in the purchase sheet.

Where are my documents stored?

Documents and related app data are stored locally on your device. If you enable iCloud PDF Backup, PDFs are also copied to your private iCloud Drive container. PikPDF does not operate a server that receives your documents.

Why is on-device AI unavailable?

Supported AI features require a compatible Apple Intelligence device, a compatible system version and language, and Apple Intelligence enabled in Settings. Scanning, OCR and the main PDF tools continue to work without these AI features.

How can I remove my data?

Delete individual documents in PikPDF or clear local documents from Settings. Removing the app deletes its local app container. If iCloud PDF Backup was enabled, manage or delete the corresponding files in iCloud as well.

Why does PikPDF need camera or photo access?

Camera access is used only when you start a scan. Photos and files are accessed only when you select them through Apple’s pickers. You can manage permissions in iOS Settings.

How do I report a billing problem or request a refund?

Apple handles App Store charges and refunds. Visit reportaproblem.apple.com or contact Apple Support. For a problem with Premium access after a valid purchase, use Restore Purchases and then email us if access is still unavailable.